Big O Tires

Took my brand new never been serviced as it only has 5,900 miles on it 2023 Tesla MYLR with the premium 20” Gemini rims here for my first and simple tire rotation. Not sure what they used to take the caps off but looks like they pried them off with a screw driver and scratched and chipped the paint off my rims. This is flat out gross negligence. And of course I’m positive nothing can or will be done about this. But hey at least it is as free right.

Set an appointment for an oil change. Dropped my car off 10 minutes prior to my appointment and was told it would be about 45 minutes. I went to lunch near by and came back 55 minutes later and they were just pulling my car into the bay. I asked how much longer they would be, I was told another 45 minutes. I asked what was the point of setting an appointment if they weren't going to honor it, and was told "I'm not sure." I asked what they had been doing for the last 55 minutes, and was told "I don't know." I canceled the oil change and asked for them to return my car to me. No explanation or apology was offered. I will find somewhere else to work on my car that actually values my time.

When I needed tires same day (and on a snow day nevertheless) they were able to get me in, for a price in my budget, and taken care of. The lobby was clean, and client interactions from the whole team seemed pleasant with everyone I saw. Will was super courteous and straightforward. They made recommendations on my car’s needs but I never felt like I was just being up-charged. I don’t even live near this location (an hour away) but this will continue to be my go-to for tires and alignment.

On my way home from work. One of my front tires blew. William and his team at Big O Tires took care of me with no hesitation. I recommend this location to anybody in the Frederick area.

Took my camper trailer and Mathew W. did a fantastic job getting me back on the road, highly recommend.